Frequently asked questions

PawGuard is a pet safety platform designed to help you keep important information about your pet in one place. You can manage pet profiles and records, keep track of important appointments, report lost or found pets, find nearby vets and shelters, and stay informed with relevant pet-related articles and news.

If your pet goes missing, update the pet's status to Lost and create a Lost report with as much useful information as possible. Include a clear photo, identifying details, distinguishing marks, and the area where your pet was last seen. This helps people in the community recognise your pet and improves the chances of a safe reunion.

If you find a pet that appears to be lost, you can create a Found report in PawGuard. Add a clear photo, the location where the pet was found, and any identifying information you can safely observe. If you take the pet to a vet, shelter, or animal welfare organisation, include that information so the owner knows where the pet may be located.

Include a recent and clear photo whenever possible, along with the pet's species, breed if known, colour, distinguishing marks, and the relevant location. For Lost reports, include where the pet was last seen. For Found reports, include where the pet was found and whether the pet has been taken to a vet, shelter, or other organisation. Avoid sharing unnecessary personal information publicly.

Yes. PawGuard includes a map that can help you discover nearby veterinary practices, shelters, and other relevant animal welfare organisations. You can use this when you need veterinary assistance, are looking for a shelter, or need help after finding a lost pet.

Yes. PawGuard allows you to keep important information about your pet together in their profile, including supported health details such as vaccinations, allergies, and other relevant records. Keeping these details up to date makes important information easier to access when you need it.

PawGuard is designed to help you keep track of important pet appointments and alert you when an appointment is coming up. Keeping your pet's appointment information current helps ensure reminders are relevant and useful.

Yes. Organisations can use PawGuard to support pet safety and animal welfare activities. They can create profiles for pets in their care that are available for adoption and can also create Found-related posts when a missing pet has been brought to their organisation.

Yes. Organisations using PawGuard can create pet profiles for animals they have available for adoption. This gives users a way to discover pets that may be looking for a new home and view the information provided by the organisation caring for them.

Yes. PawGuard shares pet-related articles and news and can surface content that is relevant to your area where available. This can include useful information about pet safety, animal welfare, and other topics that may matter to pet owners in your community.